Stories of our clients – Romana Němcová, Trinity Bank

From the position of Administrative Officer, she worked her way up to the position of Head of Branch Support, where she provides methodological and procedural support for 9 Personal Banking branches and 3 Private Banking branches. Romana Němcová has been working at Trinity Bank, a.s. for more than 5 years and throughout her tenure she has been cooperating with mediaport solutions, s.r.o.

You are a Branch Support Manager at Trinity Bank, a.s., what are your responsibilities within your position and what areas do you specifically handle?

As a Branch Support Manager, I lead my team and manage performance within the Branch Support Department. The employees in my team are responsible for providing maximum methodical and procedural support to all branches of the Personal and Private Banking department. This includes setting up all the necessary processes, creating regulations including the bank's IS, handling foreclosures, insolvencies and probate proceedings as well as dealing with specific requests if we find that something is not working as it should in the branches.

Trinity Bank has been a client of ours for the past 15 years, how long have you personally been working directly with us and what are the requirements you turn to us for as a systems and services provider for Trinity Bank, a.s.?

I have been with Trinity bank, a.s. for 5.5 years and throughout my tenure I have worked directly with mediaport solutions, s.r.o. I contact Mediaport primarily with requests related to the Tarvos banking system, i.e. employee access, requests for print templates, new Internet Banking functionality for clients, corrections to client accounts, etc.

What are the 3 key systems and services from Mediaport's portfolio that we deliver to Trinity Bank, Inc. branches?

From my point of view, these are the existing Tarvos banking system, the new banking system or the new digital bank and the day-to-day support in terms of IT related requirements.

How is our cooperation going and how do you evaluate it?

We currently have regular weekly meetings with Mediaport representatives to set priorities that need to be addressed. At the beginning, it was necessary to set up the cooperation and our expectations so that the requirements towards the clients are solved promptly and with the highest quality.

Are you involved in the preparation of the new digital bank? In what way?

Yes I am involved in the new digital bank in the form of testing new workflows, i.e. new onboarding, internet banking, mobile banking, CRM and JIRA. Subsequently, my team is preparing the regulations for the new workflows.

Are you looking forward to the launch of the digital bank?

I am very much looking forward to the launch of the new digital bank and I believe it will bring a new experience to clients and bankers, both in the form of new products and new systems.

Is there anything you would like to say or add in closing?

At Trinity Bank, Inc. we strive to provide top quality service to our clients. Therefore, it is crucial for us to have Mediaport focus not only on the new digital bank, but also on the existing IS, which is an essential tool in our daily work. At the same time, it is important for us to be informed in a timely manner about planned maintenance that may affect the quality of client service.